Connection Status Indication
     
 

1.

 Will I be able to surf the internet and/or receive MMS when BlackBerry Connect application is running ?
    Yes, you will be able to connect to the Internet or receive your MMS even when BlackBerry® Connect is active. This is because BlackBerry® Connect is given lowest priority and loses its PDP context if another application, e.g. Phone, Pocket IE, SMS, MMS, requests it. BlackBerry® Connect is configured to automatically re-acquire the PDP context after 5 minutes of data inactivity.
 

 

  
  2. Why do I get a suspended icon on my home screen ?
    Please checkthat you have the following :
• A SIM provisioned for BlackBerry® service
• “Suspend at Startup” and “Suspend while Roaming” are not checked under the application status.
• Service is not disabled.
     
  3. After I installed the BlackBerry® Connect™ application and synchronized with my device, my desktop email calendar is not reflected on my device?
   
Please check the following :
• Check the “Calendar” function under the PIM tab and sync again with your BlackBerry® Connec™t Desktop application on your PC.
• Calendar sync is only supported with BlackBerry Enterprise Server and not BlackBerry® Internet Service.
     
  4. I am not able to receive emails after I setup the device.
    Please check that you have the following :
• Can you see the BlackBerry® Connect™ Icon in the task list as shown ?
    If it is not running, please start the BlackBerry® application found in System Settings. (Start->Settings->System->BlackBerry®)
• Restart the service
     
  5. When I create a meeting request on C720W, there is no Invite Attendees tab.
    There is no option to create meeting invites on C720W. This is a limitation of the Microsoft OS and only affects the creation of meeting invites from the device. You will still be able to accept/decline requests received on the C720W.
     
  6. When I closed my attachment view, e.g. closing Word document and return to the previous message on my C730 Outlook mobile,  I was unable to use the directional key to read my email.
     Please use the “Back” (←) key to return to your Outlook Mobile Inbox first and resume your email browsing.
     
     
  PS The BlackBerry® and RIM families of related marks, images and symbols are the exclusive properties of and trademarks or registered trademarks of Research In Motion Limited - used by permission. BlackBerry® Connect™ features may vary by device and wireless service provider. Please check with your service provider for available BlackBerry® Connect™ features.